International Shipping Information
Shipping & Delivery — Professional Care
At HiSModel, we provide premium accessories and sets for historical ship models. Our mission is to ensure that every component—from a single rigging block to complete wooden decks—reaches your shipyard in perfect condition, no matter the distance.
Our Packaging Standards: Protection and Order
We are well aware that ship model accessories can be delicate and require careful handling. We tailor our packaging to the specific nature of your order:
- Damage Prevention: Every shipment is sufficiently padded and protected to withstand long-distance international transit without damage.
- Preserving Sails and Flags: We take extra care with textile components. Sails and flags are packed specifically to ensure they arrive smooth and without unsightly creases.
- Easy Orientation: For larger orders, we organize the items systematically. Everything is clearly labeled so you can easily find exactly what you need for your build immediately upon unboxing.
In the rare event that a component arrives damaged, we are here to assist you immediately in accordance with our Complaints Procedure and General Business Terms.
Global Reach & Personalized Shipping
We ship to modelers worldwide. While our e-shop covers many countries automatically, some destinations are not pre-set in the cart due to the complex nature of international logistics in 2026.
Custom Quotes: If you do not find your country in the list, please contact us at message@hismodel.com. We will manually find the most cost-effective shipping method for you, ensuring you do not overpay for flat-rate shipping.
International Regulations (Status: March 2026)
Since January 1, 2026, international postal regulations (UPU) require all commercial goods to be shipped exclusively as tracked parcels or via express couriers. Shipping merchandise in letter-format envelopes is no longer permitted.
The Result: Every package now includes a tracking number and provides a much higher level of security during transit.
Shipping to the United States (FedEx / UPS)
Orders to the United States are shipped exclusively via premium courier services, ensuring fast and safe delivery (approx. 5–7 business days).
According to current U.S. import regulations (post-2025 changes), all commercial imports are subject to customs clearance:
- Import Duty: 15% of the goods' value.
- MPF (Merchandise Processing Fee): According to current U.S. customs tariff.
Customers from the UK and Switzerland
For the United Kingdom and Switzerland, we operate under the DDP (Delivered Duty Paid) model. This means that the prices you see after logging in are final and already include applicable taxes and duties.
United Kingdom: As a registered taxpayer with the British HMRC (Registration No: GB376133885), we handle the collection and payment of VAT and duties, including shipments over the £135 threshold.
Switzerland: We handle Swiss VAT payment and customs clearance through our authorized shipping carrier.
Registration Required: To ensure the correct pricing for your country is displayed, you must register and log in to the e-shop. Without logging in, the system cannot correctly calculate the final DDP price.
Shipping within Europe
For European destinations, we primarily use Packeta (Zasilkovna) and its local partner networks. This remains a highly reliable and the most cost-effective solution for delivering your accessories.